Zion Holistic Health (“we,” “us,” “our,” or “Zion Holistic Health”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, how we use it, how we protect it, and the choices available to you.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our site.

1. Information We Collect

When you visit our website, request information, book a consultation, purchase a service or product, or otherwise interact with us, we may collect the following categories of personal information:

• Name
• Email address
• Phone number
• Mailing address
• Payment information (processed securely through our third-party payment processor; see Section 3)

We collect this information when you voluntarily provide it to us, such as when you fill out a contact form, schedule a consultation, subscribe to our newsletter, enroll in a program or course, or make a purchase.

We do not collect Social Security numbers, government identification numbers, or financial account numbers directly on our site — payment details are handled by our secure payment processor, not stored on our servers.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to inquiries and provide requested information
• Schedule and manage consultations and coaching appointments
• Process payments for services, programs, and products
• Deliver purchased programs, courses, guides, and other digital content
• Communicate with you about your account, appointments, or services
• Send newsletters, wellness content, or promotional communications (only if you have opted in)
• Improve our website, services, and client experience
• Maintain business records and comply with applicable legal and regulatory obligations

3. Tools and Technologies Used on Our Site

Our website uses the following types of third-party tools, which may collect or process personal information on our behalf:

• Online Payment Processing — Payments for coaching services and programs are processed through our client portal, Practice Better, which uses Stripe, a secure, PCI-compliant third-party payment processor, to handle transactions. This integration is limited to financial and billing data: Practice Better sends only payment tokens, card details, and basic billing name/email information to Stripe. Clinical information — including treatment notes, health history, diagnoses, and appointment clinical details — stays entirely within Practice Better and is never transmitted to Stripe. Zion Holistic Health does not directly store your full payment card details.
• Live Chat / Chatbot Software — We may use live chat or chatbot software to answer questions and assist visitors in real time. Information shared during a chat session (such as your name, email, or the content of your message) may be collected and stored by the chat provider on our behalf.
• Client Portal (Practice Better) — If you become a coaching client, your health-related information — such as intake forms, lifestyle assessments, wellness history, progress notes, and messages related to your care — is collected and stored through Practice Better, our secure client portal platform, rather than through our general website, email, or chat. Practice Better maintains security and privacy safeguards designed to support HIPAA compliance. Access to the client portal requires a secure client login, separate from our public website.

These third-party providers process data according to their own privacy policies and applicable data protection standards, and are contractually limited to using your information only to provide services to us.

4. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These safeguards include secure website hosting, encrypted payment processing, and restricted access to client records.

Please do not send medical records, health history, or other sensitive health information through unsecured email, standard contact forms, or chat. Health-related information should only be submitted through your secure Practice Better client portal account. If you are not yet a client and need to share sensitive health information, please contact us first so we can get you set up with secure portal access.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Sharing of Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We may share information only in the following limited circumstances:

• With trusted service providers who perform functions on our behalf (such as payment processing, scheduling, email delivery, or chat support), and only to the extent necessary for them to provide that service
• If required by law, subpoena, court order, or other legal process
• To protect the rights, property, or safety of Zion Holistic Health, our clients, or others
• In connection with a business transition, such as a merger, acquisition, or sale of assets (in which case you will be notified of any change in ownership or use of your information)

6. Your Privacy Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information, subject to any legal or record-keeping requirements we must follow
• Opt out of marketing emails at any time by using the unsubscribe link in any email we send, or by contacting us directly

To exercise any of these rights, please contact us using the information in Section 8 below.

7. Regulatory Compliance Note

Zion Holistic Health is committed to handling personal and health-related information responsibly and in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

To support this commitment, health-related information such as intake forms, wellness history, assessments, and care-related communications is collected and stored exclusively through our secure client portal, Practice Better, rather than through our general website, standard email, or chat.

Payments for services are processed through Practice Better’s integration with Stripe. This payment integration handles only financial and billing data (payment tokens, card details, and basic billing contact information) and does not transmit clinical information, treatment notes, health history, or diagnoses. Stripe does not receive, create, maintain, or transmit protected health information in this integration, Stripe is not engaged as a HIPAA business associate.

Our general website (including contact forms and chat) is used only for non-clinical purposes, such as general inquiries and scheduling. Please do not submit medical records, symptoms, diagnoses, or other protected health information through the general website, email, or chat, this information should be submitted only through your secure Practice Better portal account.

8. Contact Us

If you have questions about this Privacy Policy, would like to access, correct, or delete your personal information, or have other privacy-related concerns, please contact us:

Zion Holistic Health

Email: Admin@zionholistichealth.com

Please do not include medical records or other sensitive health information in an unsecured email. Current clients should submit health-related information through their secure Practice Better client portal. If you are not yet a client and need to share sensitive health information, please contact us first so we can get you set up with secure portal access.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The “Last Updated” date at the top of this policy indicates when it was most recently revised. We encourage you to review this page periodically.